Return & Exchange Policy

Returns and exchanges are a guaranteed right for all our customers and apply to all products available in our store, in accordance with the terms and conditions stated on this page.

All products sold on our website are eligible for return or exchange, provided that the product is in its original condition at the time of purchase and returned in its original packaging.

Requests for return or exchange are reviewed and approved within 3 business days.

Once a return or exchange request is approved, our delivery representative will contact the customer and collect the product within 3–5 business days.

To request a return or exchange, please contact us via WhatsApp using the number provided on the shipping label, or reach out to us through the Contact Us page.

Please provide clear photos of the product along with your city, full address, and order number. Products may be exchanged if they are damaged, defective, or not functioning as agreed.

A full refund will be issued if the product received is completely different from the description shown on the product page on our website.

We are not responsible for any expectations regarding product usage that were not explicitly stated on the product page.